Fraud Security

Fraud & Security

Helping you stay protected

Keeping Your Information Secure

Consumer fraud is estimated to affect millions of adults every year. At Atlantic Financial Federal Credit Union keeping your personal information and accounts secure is one of our most important responsibilities. We have strict security protocols in place and our dedicated staff are regularly trained on information security.

Criminals are becoming more and more sophisticated at collecting your personal information in efforts to commit fraud and capitalize on it at your expense. While we continue our defense to protect the data we have, there are steps you should be taking to protect yourself from fraud. Learn the warning signs and get the information you need to prevent fraud and identity theft. By being informed about the sources that thieves use to steal personal information, you can better protect yourself from becoming a victim.

Notice as of November 1, 2023

It has come to our attention that some Atlantic Financial members, even employees of Atlantic Financial, are receiving telephone calls and text messages from fraudsters claiming to be from the Atlantic Financial Fraud Department. The telephone number appears to come from Atlantic Financial, as the fraudsters are “spoofing” the number visible on caller ID.

The nature of the call starts by asking the member if they are trying to use their Atlantic Financial debit or credit card in a different state. After the member says no, the fraudster continues to ask for their online banking login information to continue to “file” the fraud case.

As a reminder, anyone contacting you from Atlantic Financial, or our card processor, will NOT:

  • Ask for any online or mobile banking login information.
  • Ask you to text information back to them other than to confirm fraudulent transactions.
  • Ask you to reply to emails with personal or login information.

If you suspect a phone call, text message, or email may be fraudulent, dial Atlantic Financial directly to speak to a representative. Never click on links in an email that seem suspicious. Instead, login to your Atlantic Financial account directly to resolve any issues.

Card Fraud Management

We use our debit and credit cards numerous times a day because it makes purchasing fast and easy. But with that high frequency of use, it is easy for our card information to fall into the hands of the wrong people. But we’ve got you covered with our Card Fraud Management solution.

We’ll notify you by text and/or automated phone call when questionable activity happens on your AFFCU Visa debit or credit card. It’s completely free and an added protection to keep you covered.

Learn more about how our card fraud works to keep you protected.

Young girl laying on couch making online purchase with AFFCU visa credit card

Stay Proactive To Remain Protected

Read from our library of articles with information and tips for protecting your personal information.

Important Tips For Securing Your Personal Information

How To Keep Your Devices Secure

8 Simple Ways to Protect Your Identity

Woman logging into account on laptop

Steps We've Taken To Protect You

Debit and credit cards are fast, convenient ways to pay. To ensure your cards are not compromised, we include card fraud management that alerts you to questionable transactions, allowing you to easily approve or decline a transaction.

Learn more about our Card Fraud Management solution.

Customize your own account security with account alerts. Set up email and text alerts to be notified about transactions, balances, and more. Review and customize your own account alerts in your AFFCU online banking account.

Additional Resources

Consult these additional government agency resources for useful information on fraud and identity protection.

Bureau of Consumer Protection

FTC Consumer Identity Theft Information

Consumer Financial Protection Bureau (CFPB)


We’ve partnered with the Maryland & DC Credit Union Association (MDDCCUA) to offer our members free access to Senior Safeguard, an online, educational program developed to fight financial scams and fraud by teaching you how to stop and spot financial exploitation.

The online education modules cover the following topics:

  • Planning for a Caregiver
  • Becoming a Caregiver
  • Expectations of a Financial Caregiver
  • Preventing Elder Fraud