Digital Banking Support
Ensuring an easy digital banking experience
Omni-Channel Digital Banking
Atlantic Financials’ digital banking platform provides omni-channel access. You can access and manage your AFFCU accounts from a growing platform of digital channels. Online, mobile, text, smart watch, and voice. However you prefer, we make it easier and more convenient to access and manage your AFFCU accounts.
Enrollment & Access Is Easy:
To get started on AFFCU’s digital banking system you will need to complete the simple enrollment process. You will need the following three pieces of information:
- Date of birth
- Social Security Number (last 5-digits)
- AFFCU Member Number (7-digit number)
Digital Banking Access Support
How To Enroll
How To Login
Forgot Password Reset
Forgot User ID
How To Unlock Account
Bill Pay Support
Online Bill Pay makes managing your monthly payments fast and simple. Manage and pay your bills in one spot to help control your finances and cash flow.
Check out our helpful step-by-step guide to setting up and getting started using online bill pay.
Member Support - Frequently Asked Questions
We’ve taken every effort to ensure a seamless transition from our old platform to the new digital banking system. However, we know change can sometimes be disruptive and uneasy. So to provide member support, we’ve compiled a list of frequently asked questions for members to reference.
General Digital Banking FAQs
Yes. You will be able to view all of your shared accounts with a single login. You will not need to manage joint accounts through separate individual logins.
Yes. Joint account holders will need to create their own username and password to login to Digital Banking.
The new Digital Branch will allow primary account owners to see accounts associated with their unique identifier under a single login. For example, if you are the joint owner on your child’s or your parent’s account, then you’ll see that account listed with your other available accounts – and be able to perform transactions on it.
This change could also mean that your savings account labeled “super-secret surprise wedding anniversary trip savings account” could now be viewable by your partner.
Whether you are the primary or joint account owner may also impact your ability to view and perform certain functions within the Digital Branch.
The easiest way to tell is to check your statement in online banking under Statements or on the printed copy of your statement. The name listed first is the primary account owner. Joint account owners will be listed under each share account as you view down the statement.
The following is a list of supported browsers:
Chrome : 68.x and above
Internet Explorer or Microsoft Edge : 10.x and above
Mozilla Firefox : 60.x and above
Safari : 10.x and above
The following is a list of supported operating systems:
Android OS : 5.x and above
iOS : 11.x and above
System Login & Access FAQs
No. You will create your own unique user ID and password in the self-guided digital banking enrollment process. During enrollment you will validate yourself by answering a few questions about your account information and then establish a new user ID and password.
Username
Must not be the same as your account number or password
Must be between 6 and 20 characters long
Must start with a letter
Password
Must not be the same as your account number or username
Must be between 8 and 32 characters long
Must contain at least one numeric character
Must contain at least one letter
Must contain at least one special character
Yes. Once you are enrolled, fingerprint and face ID will be available depending on your device. The new platform will automatically identify the type of device you are using to log in and will present the correct options.
No. Security questions are not used. A more secure identity validation platform will be used call multi-factor authorization. When necessary, a one-time passcode (OTP) will be sent as an automated phone call, text, or email based on your selected preference during enrollment.
Not an issue. Welcome back! You will simply complete the enrollment process to validate your account and gain instant online access.
Use your primary seven-digit member number. For example, if your full account number is 1080000123456, you will enter 1234567 to enroll in Digital Banking. If you do not know your account number, it can be found on the bottom of your checks or you can call (410) 584-7474.
Account Features & Settings FAQs
Account Transaction Alerts and Balance Alerts will automatically transfer to the new system. The alert configuration in the new digital banking has a different, set of options, so we recommend reviewing the new settings in the system.
No. Your online Bill Pay details and recurring transfers have been automatically converted to Digital Banking.
No. You will not need to re-enroll. Your list of Bill Pay payees will still be available.
Yes. You will have access to your Bill Pay history.
Yes. Scheduled Bill Pay payments will convert automatically and will be paid as planned.
We are already working on adding card control features in our new mobile app. Very soon you will have the ability to freeze and unfreeze your card, as well as set authorization alerts. Look for more information coming soon!
Yes. All account numbers and nicknames will remain as is.
Yes. You will have access to the same length of transaction history that you have today, all in one place.
Accounts enrolled in eStatements will continue to receive statements electronically. You will have access to the past 24 months of your eStatements. You will now be able to view and enroll in eStatements in the mobile banking app.
No. Remote Deposit can be accessed by clicking the Checks menu option.