Skip to main content

Careers

AFFCU has a strong member-focused and service-oriented organizational culture, and values the contributions of its employees. We offer a competitive salary and benefits package. Our benefits include paid leave (holidays, vacation, sick, and personal), health care plans with an HSA or HRA option (medical, dental, and vision), 401(k) retirement program, life and disability insurance, tuition reimbursement, and tax saving flexible spending accounts. Our locations are easily accessible and conveniently located near I-83. Become an employee and a member, and participate in the success of Atlantic Financial Federal Credit Union! We are an Equal Opportunity Employer.


Contact us for more information.


Download AFFCU's Employment Application


Member Service Representative

The Member Service Representative (MSR) educates members on the benefits of all financial products and services offered by the credit union. This position is responsible for a broad range of member services such as opening and closing accounts and assisting members with questions or problems as it relates to their membership or accounts. All AFFCU employees are expected to be ambassadors of the Credit Union living out our mission to enrich our members' lives through consistent, exceptional service.


Essential Duties and Responsibilities:

  • Serves as the primary contact for all potential and existing members by educating, assisting and promoting AFFCU's products and services.
  • Promote credit union products and services based on member needs as determined from member interactions.
  • Opens all Share products including IRAs in accordance to AFFCU's policies and procedures.
  • Opens and process all loan requests in accordance to AFFCU's policies and procedures.
  • Assist members and shared branch members with financial transactions in accordance to AFFCU's policies and procedures.
  • Maintains confidentiality of current, past, and potential members and their personal and financial information as well as internal policies and procedures.
  • Work on special projects and performs other duties as instructed or assigned by your Supervisor.
  • Maintain knowledge of all AFFCU's products and services.
  • Maintain knowledge of all AFFCU's policies and procedures.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


Competencies/Qualifications:

  • Experience with Microsoft Office, Word, and Excel required.
  • Possess a working knowledge of computers and ability to navigate through multiple software applications especially our core system.
  • Excellent communication skills in a professional, engaging, courteous and confidential manner
  • Ability to work independently and as part of a team.
  • Ability to be detailed oriented.
  • Ability to work accurately with numbers and perform intermediate mathematical calculations with accuracy.
  • Strong problem solving skills.
  • Ability to exercise judgment, logic, and initiative with integrity.
  • Knowledge of regulatory requirements including Reg. D, Reg. E, and the Bank Secrecy Act is preferred.
  • Must have access to reliable transportation with the flexibility of going to various locations as needed (if applicable).
  • Flexibility to deal with unexpected events and occasionally attend meetings or events that may occur outside of regularly scheduled work hours.

Education and/or Experience:

  • High School Diploma or GED
  • Minimum of 1 year financial services or customer service experience.
  • Minimum of 1 year sales experience providing direct member/customer service is preferred or 3 years of customer service support.

Physical Demands:

  • Sit or stand for long periods of time.
  • Reach, stoop, walk, talk and hear.
  • Close vision and ability to adjust focus.
  • Occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

  • Low to moderate noise level
  • This position involves typical office work such as the use of the PC, reviewing office papers, the use of a telephone, fax and photocopy machine.

Interested candidates can email a copy of their resume to jobs@affcu.org.



Call Center Representative


Summary:

The Call Center Representative is the primary point of contact for inbound calls to the Credit Union. The Representative is responsible for providing exceptional service to our members who contact us by phone, web or e-mail and is responsible for cross-selling AFFCU's products and services. These responsibilities are done within all Credit Union policies and procedures as well as all applicable laws and regulations. All AFFCU employees are expected to be ambassadors of the Credit Union living out our mission to enrich our members' lives through consistent, exceptional service.


Essential Duties and Responsibilities:

  • Answer inbound calls promptly and provide a resolution to the inquiry in a timely manner with minimal call transfers
  • Identifies cross-sell opportunities and cross-sells services to members.
  • Assist with questions and inquiries that come through the "Contact Us" from our website
  • Assist members with "phone activated transactions" (PAT), e-branch transactions/ pin resets, and navigating the AFFCU website
  • Block and/or activate debit and credit cards as appropriate
  • Post mailed payments, deposits and other miscellaneous transactions.
  • Provide "live chat" support via web site
  • Assist other departments when needed.
  • Cross train in other areas of branch operations and fill in as needed.
  • Meet sales goals while promoting credit union's products and services
  • Comply with credit union policies and procedures.
  • Other duties as assigned

Competencies/Qualifications:

  • Excellent communication skills in a professional, engaging, courteous and confidential manner.
  • Possess a working knowledge of computers and ability to navigate through multiple software applications.
  • Ability to work accurately with numbers and perform basic mathematical calculations with accuracy.
  • Must possess strong member service skills.
  • Must be highly organized, flexible, detail oriented, self-motivated and able to work independently and to organize and prioritize tasks
  • Strong problem-solving skills.
  • Ability to exercise judgment, logic, and initiative with integrity.
  • Communicate and interact with members and co-workers in a professional, engaging, courteous manner.

Education and/or Experience:

  • High school diploma or GED.
  • Minimum of 1 year of financial services or customer services experience.
  • Minimum of 1 year of sales experience providing direct member /customer service preferred or 3 years of customer service support.
  • Call Center experience preferred.

Physical Demands:

  • Sit for long periods of time and sometimes stand
  • Reach and stoop
  • Close vision and ability to adjust focus
  • Occasionally lift and/or move up to 25 pounds

Work Environment:

  • Moderate noise level
  • Office environment


Interested candidates can email a copy of their resume to hr@affcu.org.